Weave on Wheelz only accept returns on extensions that have not been opened, worn or tampered with. if the extensions have been taken out of the packaging. The security seals (bundle wrap) must be intact; extensions must be in its original packaging for a full refund. Also, exchanging hair is available two days after purchasing with a 5-7 day turn around and the difference will be paid out and/or if the sale is greater than original purchase the remaining balance is due before receiving the product.